What you can expect from me
I will:
- Treat you in a courteous, professional and supportive way.
- Provide tuition suited to your experience, progress and individual learning needs.
- Agree lesson objectives with you and keep your progress, appointments and payments updated through the Total Drive app.
- Be punctual wherever reasonably possible and provide a clean, properly maintained and appropriately insured tuition vehicle.
- Give you an honest opinion about your readiness for the practical driving test.
- Inform you as soon as possible if I need to cancel or rearrange a lesson.
- Refund any unused lesson credit if tuition ends, less any outstanding lesson or cancellation charges.
If I cancel a lesson, you will not be charged. Any payment already made will remain as credit or be refunded if appropriate.
What I ask from you
You must:
- Hold a valid driving licence appropriate for the tuition being undertaken.
- Bring your photocard licence to your first lesson and provide the information needed for me to check your driving entitlement.
- Meet the legal eyesight standard for driving.
- Tell me about any change that could affect your entitlement or ability to drive, including relevant medical conditions, medication or changes to your driving licence.
- Download the Total Drive app and allow notifications, as this is used for appointments, progress records, payment reminders and important messages.
- Wear suitable footwear and arrive in a fit state to drive.
You must not drive if your ability is impaired by alcohol, drugs, medication, illness, extreme tiredness or anything else that makes driving unsafe. If I believe you are not fit to drive safely, I may refuse to begin the lesson or end it early. Where the circumstances were within your control, the full lesson fee may still be charged.
Lesson arrangements
Standard lessons are 2 hours and are currently charged at £90 per lesson.
Lessons normally take place at the same day and time each week. I do not normally offer changing or ad-hoc weekly lesson times.
Lessons begin and end at the agreed location within my service area. Any alternative pick-up or drop-off location must be agreed with me in advance.
Lesson time may include discussion, briefing, demonstrations, recap and feedback, so driving for the full two hours cannot always be guaranteed.
I do not normally offer fortnightly lessons. If I agree to a shared fortnightly arrangement, each learner is entitled only to their agreed alternate week. Neither learner has an automatic right to the other week or priority if they later wish to move to weekly lessons.
Payment
Lessons must be paid for in full at least 48 hours before the scheduled lesson.
Bank transfer is my preferred method of payment and my bank details will be supplied privately. I do not accept card payments or payment via the Total Drive app.
Automated payment reminders are sent through the Total Drive app.
Your first lesson must be paid for in advance by bank transfer. If we subsequently agree that you may pay in cash, payment must still remain in advance.
If payment has not been received at least 48 hours before a lesson, I reserve the right to cancel the appointment and release the slot.
You may pay for more than one lesson in advance if you wish. Any unused credit will be refunded if tuition ends, less any outstanding lesson or cancellation charges.
Lesson prices may change in the future. Reasonable notice will be given before any new price applies.
Cancellations, lateness and missed lessons
At least 48 hours’ notice is required to cancel or rearrange a lesson without charge.
Lessons cancelled with less than 48 hours’ notice will normally be charged at the full lesson rate. This includes cancellations due to illness, tiredness, work commitments, forgetting the appointment or being otherwise unable to attend.
I understand that genuinely exceptional circumstances can occur and I may choose to waive a charge at my discretion. A waiver on one occasion does not change the cancellation policy for future lessons.
If you are not ready at the agreed lesson time, I will make reasonable attempts to contact you and will normally wait for up to 20 minutes. If you have not arrived or contacted me within that time, the lesson will be treated as missed and the full fee will be payable.
If you arrive late, the lesson will normally still finish at the original time.
Repeated cancellations, frequent gaps in training or persistent non-payment may result in your regular slot being released to another learner.
Theory test preparation
For theory test preparation, I recommend the Driving Theory Test 4-in-1 app from Driving Test Success Ltd.
Purchasing the app is optional and is arranged directly between you and the app provider.
If you show me evidence that you have purchased the app for £5.99, I will apply a one-off £6 credit to a subsequent driving lesson.
The app is not supplied or managed by Kelly’s Driving Tuition and I am not responsible for its content or technical operation.
Practical driving tests
I will give you an honest professional opinion about your readiness for the practical driving test.
My tuition vehicle will only be made available for a test if I am satisfied that you can drive to a safe and sufficiently independent standard. I reserve the right to refuse use of my car if, in my professional judgement, you are not ready.
If you plan to use my vehicle for your test, please discuss the date and time with me before confirming the booking.
You are responsible for booking, changing or cancelling your own practical test and for complying with the DVSA’s current rules.
I currently prepare learners for tests at King’s Lynn Test Centre only.
Vehicle, safety and circumstances outside my control
You must follow reasonable safety instructions during lessons. I may use verbal instruction, the dual controls or steering intervention where necessary to keep the lesson safe.
I may end a lesson if your behaviour creates an unacceptable risk to yourself, me, the vehicle or another road user.
Occasionally, lessons may need to be cancelled, shortened or rearranged because of vehicle problems, unsafe weather, road closures, illness or other circumstances outside my reasonable control. You will not be charged for tuition I am unable to provide.
Ending tuition
You may stop lessons at any time, subject to the cancellation policy for any lesson already booked.
I may also end tuition where there is a reasonable professional reason to do so, including repeated non-attendance, non-payment, abusive or inappropriate behaviour, deliberate unsafe conduct, failure to disclose information affecting your ability to drive, or a breakdown in the professional relationship.
Any remaining prepaid balance will be refunded after deducting any sums properly due.
Communication and personal information
WhatsApp and Total Drive are my normal methods of communication with existing learners. Please ensure that your contact details are accurate and that notifications are enabled.
I will never notify you of a change to my bank details solely by WhatsApp or text. If you receive an unexpected request to pay different bank details, please verify this with me directly.
Your personal information will be handled in accordance with the Privacy Policy available on the Kelly’s Driving Tuition website.
By booking and attending lessons with Kelly’s Driving Tuition, you confirm that you have been given access to these Terms and Conditions and agree to them.